Change-of-mind
If not satisfied, please let us know and you can return it in original or re-sell condition via air registered mail within 30 days of your receiving the item for a free exchange or refund.
We does not accept change-of-mind refund for products which has been used under unsalable conditions with free from manufacturing defects or faults.
Please note a valid trackable tracking number is required for all eligible return item
Exchange for a higher or lower value of prodocts
If you changed your mind or you purchased a wrong item, and wish to exchange the product to a higher or lower value of goods. You can send back the products in original conditions and package, depending on the complexity of the case, we may require you to cancel the original orders or pay (or being paid back) for the difference in order to complete the exchange. Please note you will need to pay for the return postage fees.Please take a photo to us before returning, we will let the factory check.
According to the warehouse return we have the following requirements
1.The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
2.The item is securely packed to ensure it is received in original and re-saleable condition.
3.The item/s are NOT worn or damaged, and are in perfect condition when received
4.Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
5.If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required Defects, faults or wrong item
Where products were defected or you have received the wrong products, and products were required to be sent back, we will pay for the returned postage. Please contact us if you would like to make a claim. Please see our warranty section for more information.
If you want return the item,you should return by courier.
12 month National wide warranty
1.Unless otherwise stated, products listed and sold by X-BULL come with 12 month warranty.The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.
2.As a consumer,you are entitled to a full refund or replacement or repair for a major failure and compensation for any reasonably loss or damage within ordinary cause of business. Partial refund agreed by consumer may be less than the purchase price is deemed to have completed the claim.
Make the claim:
1.Preferably, you can contact us via My deal message.Photos or videos of proof may be requested by us to complete the claim.Once the fault/issue is clarified, X-BULL may fit replacement parts or offer replacement parts to the customer.
2.Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.
Not provide refund, replacement,exchange or resend if you have fell below conditions:
Product was damaged by using it in a way it was not meant to be used.
Product was stolen or damaged due to wear and tear.
You have had a defect drawn to your attention before you purchased the product.
You changed your mind and wish to return used,unsalable products which is free from manufacturing defects or faults.
Products are not purchased from our store.
Claimed Products are found to be in good working order.
Faulty products returned in exchange for a higher value of products
Allthe engine,motor and tube are not guaranteed.
Splash-proof items (remarks on the selling page) are not warranted due to short circuit in water.
Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by X-BULL to provide service (not including standard periodic maintenance).
Consumable components (and accessories) such as chains, carry bags, batteries, hoses, grinding discs, belts, cables, wheels, blades, tubs, pads, nets etc. are not covered once used or for damage caused by general wear and tear.
All the engine ,motor and tube are not guaranteed.
Until the nature of any fault is determined, the resolution X-BULL can offer may vary. To assist with a quick resolution, photos will generally be required to be emailed. Once the fault/issue is clarified, we may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties. The replacement will be subject to the remainder of the original Warranty Period.
The buyer will be liable for all shipping costs associated with any warranty claim.
If any returned goods are found to be in good working order, we reserve the right to seek reimbursement for any costs incurred by us in relation to such goods. In such event, we may hold your goods until payment is received.
